Refund & Cancellation
This policy explains refunds and cancellations for services provided by ATLEE TECHNOLOGIES LLP (“Atlee”, “we”, “us”). It applies alongside your Statement of Work (“SOW”) and our Terms of Service.
Cancel after work starts: pro-rata refund of the unstarted balance, per your SOW.
Subscriptions: cancel any time; the service runs to the end of the paid period.
We acknowledge refund and cancellation requests within 48 hours, and confirm our decision in writing within 7 working days.
Refunds are paid to the original payment method within 5–7 working days of approval.
1. Delivery of services
Atlee provides digital products and professional services delivered electronically or as agreed in the SOW. No physical goods are shipped. Delivery timelines are set out in our Shipping & Delivery Policy and in each SOW.
2. One-time development work (Build)
- Cancellation before work starts: if you cancel before we have started work on your project, you receive a full refund of the amount paid, less the payment gateway's transaction charges.
- Cancellation after work starts: you are billed pro-rata for work completed and committed up to the cancellation date, as measured against the milestones in your SOW. Any unused, unstarted balance is refunded.
- Development is billed against milestones. Fees for a milestone become non-refundable once that milestone has been delivered and accepted (or deemed accepted per the SOW).
- An advance or booking fee reserves our team's time and becomes non-refundable once work on the project has started; before that, it is refunded as above.
3. Subscription services (Atlee Care & Run)
- Subscriptions renew automatically until cancelled. You may cancel at any time by writing to [email protected] or through the client portal.
- We action valid cancellation requests within 2 business days, and no further renewal charge is taken after that.
- Cancellation takes effect at the end of the current billing period; the service continues until then. Monthly subscriptions are not refunded for the current month. Annual subscriptions may be refunded on a pro-rata basis at our discretion for the unused full months, less any setup or transaction costs.
4. Failed, duplicate or incorrect payments
If a payment fails but your account is debited, the payment gateway or your bank normally reverses it automatically. If it has not been reversed within 7 working days, or if you were charged twice or charged the wrong amount, contact us with the transaction reference. Once confirmed, the excess amount is refunded in full, with no deductions, to the original payment method within 5–7 working days.
5. How to request a refund
Email [email protected] (or call +91 84849 21132, Mon–Sat, 10:00–19:00 IST) with your name, invoice number, payment transaction reference and the reason for the request.
- We acknowledge your request within 48 hours.
- We confirm in writing whether the refund is approved, and the amount, within 7 working days of receiving your request.
6. How refunds are issued
Approved refunds are made to the original payment method (the same card, UPI account, bank account or wallet) within 5–7 working days of approval, net of any payment gateway charges where this policy says so. Depending on your bank or card issuer, a refund can take a few more days to appear on your statement after we have processed it. Where a GST invoice was issued, we issue a matching credit note.
7. Exceptions
Refunds are not available for work already delivered and accepted, for third-party costs already incurred on your behalf (e.g. domains, paid licences, infrastructure), or where these Terms or the SOW have been breached.
8. Contact
For any refund or cancellation request: [email protected] · +91 84849 21132 · ATLEE TECHNOLOGIES LLP, P. No. 1, Info Planet, Girna Taki Road, Behind M.J. College, Laxmi Nagar, Jalgaon, Maharashtra 425002, India. If you are not satisfied with the outcome, write to our Grievance Officer — details on our Contact page.