Shipping & Delivery

Last updated: 15 September 2026

This policy explains how ATLEE TECHNOLOGIES LLP (“Atlee”, “we”, “us”) delivers the services you pay for. It applies alongside our Terms of Service, our Refund & Cancellation Policy and your Statement of Work (“SOW”), where one exists.

1. We sell digital services only

Atlee provides digital software services: design, software development, maintenance (Atlee Care), and the hosting and operation of software (running cost). We do not sell or ship any physical goods. Nothing is dispatched by post or courier, and no shipping or delivery charges apply to any order.

2. How delivery happens

All services are delivered electronically, through one or more of:

email to the address you registered with us;
our client portal at portal.atleetech.com;
access to the live website, application or dashboard we have built or operate for you;
access to source-code repositories, hosting accounts or app-store listings, as agreed;
login credentials, shared securely.

3. Delivery timelines

Access, credentials and service activation (for example, starting an Atlee Care plan, portal access, or credentials for a service we already operate for you) are delivered within 24–72 hours of payment confirmation.
Project work (design and development) is delivered per the milestones and dates in your project SOW. Work on a milestone starts once its payment is confirmed, and the SOW states what is delivered, how, and by when.
“Payment confirmation” means the moment our payment gateway or bank confirms the payment as successful, not the moment it was initiated.

When a service is delivered, we confirm it by email. A GST tax invoice for every payment is issued electronically.

4. Service area

Because delivery is online, we serve clients across India and internationally. There are no location-based delivery restrictions or charges.

5. Delays or non-receipt

If you have not received access or credentials within 72 hours of payment confirmation, or a milestone is past its SOW date, contact us at [email protected] or +91 84849 21132 with your invoice number or payment transaction reference. We respond within 48 hours. If we are unable to deliver a service you have paid for, you are refunded under our Refund & Cancellation Policy.

6. Contact

ATLEE TECHNOLOGIES LLP · P. No. 1, Info Planet, Girna Taki Road, Behind M.J. College, Laxmi Nagar, Jalgaon, Maharashtra 425002, India · [email protected] · +91 84849 21132 · Mon–Sat, 10:00–19:00 IST. More on our Contact page.